In the 10 years I have been in business, I have worked with 3 different clearinghouses.  They ranged from very expensive to cheap, from no customer service to excellent customer service.  In today's industry you really need to shop for your clearinghouse and the cheapest one may not be the best one.  Make sure that you are getting what you need to keep up with all the format changes that need to be made to your electronic claim.  My current and favorite clearinghouse is Zirmed.  I have the best customer service representatives, better than I have ever had.  I really like that when I call, I get an english speaking, American based representative.  When I send e-mails, they are answered within 24 hours and when I need training, they are there to help at no extra charge.  Yes, I pay about twice as much as the cheap clearinghouse whose call center is in India.  Is it worth it?  Definitely.  I know that my claims are going through.  If they get rejected, I know why almost immediately.  I can make changes online if needed and get the claims back out.  Rejections are very clear and understandable and when we have a problem, I have help to get it solved instead of finger pointing at my software vendor or me.  Insurance companies make enough mistakes to keep us on the phone all day; we don't need to be wasting time with unresponsive clearinghouses using inadequate customer service.

Synergy Healthcare Resources assists with clearinghouse set-up.  Give us a call when you need to make a change.  888-570-3042